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Txt Replies
Txt replies are the messages that are sent via SMS to a Contact when they make a response to a Txt Service.
The default txt replies for a Txt Service are defined on the partition, but some of these can be customized for each Txt Service.
There are different reply messages for different scenarios, and these change depending on the Response Type selected on the Setup view.
To view and configure txt replies
- Launch the Txt Service Component window.
- From the View bar, click the Txt Replies view.
- The Txt Replies view will be loaded.
- To change the text that will be sent as a reply message, click Custom Reply from the message's list.
- The Custom Reply message will be displayed.
- Type your reply in the text box. The number of characters and the total number of characters available is displayed in the top right hand corner.
- Click the Save button.
In This Section |
See Also |
Txt Service Tags Reference
As with other Messages in the Touchpoint Interactive Marketing Platform, you can use personalization tags to personalize messages for each recipient.
There are some tags that you can use that are unique to Txt Services.
Usage |
Description |
|---|---|
<tp:attribute name='service.txtServiceID'/> |
The ID of this Txt Service |
<tp:attribute name='service.name'/> |
The name of this Txt Service |
<tp:attribute name='service.partitionID'/> |
The ID of the partition that this Txt Service belongs to. |
<tp:attribute name='service.serviceType'/> |
The service type (Txt4Info or Mobile Optin) of this Txt Service. |
<tp:attribute name='service.alphaID'/> |
The alpha ID of this Txt Service. |
<tp:attribute name='service.isPublished'/> |
Returns True if this Txt Service is currently published, otherwise returns False. |
<tp:attribute name='service.publishedDate'/> |
The date that this Txt Service was first published. |
<tp:attribute name='service.lastPublishedDate'/> |
The date that this Txt Service was last published. |
<tp:attribute name='service.unpublishDate'/> |
The date that this Txt Service was last unpublished. |
<tp:attribute name='service.campaignID'/> |
If this Txt Service is part of a Campaign, the ID of that Campaign. |
<tp:attribute name='service.startDate'/> |
The start date of this Txt Service's Validity Period. |
<tp:attribute name='service.endDate'/> |
The end date of this Txt Service's Validity Period. |
<tp:attribute name='service.description'/> |
The description (shortcode:keyword) of all the keywords belong to this Txt Service. |
<tp:attribute name='service.keywordsDescription'/> |
The description of the keyword that was received. |
<tp:attribute name='service.responseType'/> |
The Response Type of this Txt Service as defined on the Setup view. |
<tp:attribute name='service.maximumTotalRequests '/> |
The Maximum Total Requests for this Txt Service as defined on the Setup view. |
<tp:attribute name='service.maximumRequestsPerPerson'/> |
The Maximum Requests per person for this Txt Service as defined on the Setup view. |
<tp:attribute name='service.requireFullRegistration'/> |
Returns True if this Txt Service Requires Full Txt4Info Regsitration, otherwise returns False. This is defined on the Setup view. |
<tp:attribute name='service.status'/> |
The current published status of the Txt Service. |
<tp:attribute name='service.createdBy'/> |
The name of the user that created this Txt Service in the management console. |
<tp:attribute name='service.createdDate'/> |
The date that this Txt Service was created in the management console. |
<tp:attribute name='service.lastModifiedBy'/> |
The name of the user that this Txt Service was last modified by. |
<tp:attribute name='service.lastModifiedDate'/> |
The date that this Txt Service was last modified. |
<tp:attribute name='service.contactCompanyName'/> |
The Contact Company for this Txt Service, as defined on the details tab of the Published Details view. |
<tp:attribute name='service.contactName'/> |
The Contact Name for this Txt Service, as defined on the details tab of the Published Details view. |
<tp:attribute name='service.contactPhone'/> |
The contact Phone number for this Txt Service, as defined on the details tab of the Published Details view. |
<tp:attribute name='service.contactEmail'/> |
The contact Email address for this Txt Service, as defined on the details tab of the Published Details view. |
<tp:attribute name='service.contactWebsite'/> |
The Website address for this Txt Service, as defined on the details tab of the Published Details view. |
<tp:attribute name='service.title'/> |
The Offer Title for this Txt Service, as defined on the details tab of the Published Details view. |
<tp:attribute name='request.responseChannel'/> |
The contact attribute based on the Txt Service Response Type. For example, if this Txt Service has a Response Type of Email, this will return the Contact's Email address. |
<tp:attribute name='request.responseChannelType'/> |
The Response Type of this Txt Service as defined on the Setup view. |
<tp:attribute name='request.keyword'/> |
The keyword that the Contact sent in their response. |
<tp:attribute name='request.consumerID'/> |
The ID of the Contact. |
<tp:attribute name='request.txtInEmail'/> |
The email address that the Contact sent to the shortcode via SMS. |