User Rights

The management console allows each user of the system to have unique rights configured. Access may be permitted to different functionality as required for job roles. For example, a company may have multiple partitions configured within the management console. Whilst the Marketing Manager may be able to view all partitions that the company has configured, a part time data-entry operator may be given access to only the partition on which they are currently working.

Access to each component of the management console can also be configured in a similar way. This powerful security model allows user access configuration based on job role and responsibility. For example, one user may be given access to only view and modify Contacts but be unable to modify any Messages. Another user may have full control over modifying and posting Messages.

If you are unable to perform a task due to access restrictions then speak to your IT Administrator in the first instance. The behavior you are experiencing may be by design. Configuration of Security User settings is normally undertaken by the Touchpoint service desk or an administrator.